Returns & Exchanges
At Arata, we want you to love your clean beauty routine. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange within 15 days of delivery for all unused products.
Initiate Request
Log into your account and select the order you wish to return, or contact our support team with your order number and reason for return.
Quality Inspection
Ensure the product is in its original packaging and unused; our team will review your request and provide a return authorization within 24-48 hours.
Pack and Ship
Securely pack the items using the original shipping box and attach the prepaid return label provided by our customer care team.
Receive Refund
Once our warehouse receives and verifies the item, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing